Version: May 2023

We are “Zaisan B.V.”, with the trade name: Zaisan (hereinafter: “we”, “us” or “Zaisan”) and we are the controller of your personal data provided to us when you visit our website. We have our registered office and place of business in (1016 EJ) Amsterdam, the Netherlands, at Keizersgracht 391A registered with the Dutch Chamber of Commerce under the number 74475649.

In this privacy statement we explain how we handle your personal data and privacy as a user and of our website and the app Identity by Zaisan and subsequently someone who reaches out to us.

Which data do we process?
When using our website the following personal data might be processed:

  • Log data such as IP-address of your device, marketing ids and push-notification tokens of your device, browser type and date and time of the requests made when you visit our website;

When contacting us directly the following personal data might be processed:

  • Name;
  • Business e-mail address;
  • Phone number;
  • Context of the message sent;
  • Whether you would like to receive other communications, such as a newsletter, from us; and
  • Whether you are interested in any specific information that is relevant to better personalize our communication.

What purposes do we process your personal data for?
We can use your personal data:

  • To provide you with customer service communications;
  • To provide you with free publications such as pdfs;
  • To improve our services;
  • For handling complaints and disputes; and
  • To comply with applicable legislation.

On what legal grounds do we process your personal data?
For the processing of your personal data, we have the following legal grounds:

  • Your consent for sending direct marketing e-mails or other direct marketing communication to you;
  • The processing is necessary for the purpose of our legitimate interests, e.g. direct marketing, handling complaints and disputes upon your request, and improving our services; and
  • The processing is necessary for compliance with a legal obligation.

Do we disclose your data to third parties?
We may disclose your personal data to third parties if this is necessary for the above-mentioned purposes. We only disclose your personal data to third parties that have committed themselves to comply with applicable privacy laws and that, if the applicable law requires it, we have entered into a data processing agreement with.

Also, we work with parties that provide analytics services and help us to improve our services. Finally, we will disclose your personal data if we are obliged to do so by law or a legal judgement, e.g. to the tax authority.

Third parties we work with:

  • Google Analytics;
  • Hubspot.

When visiting our website, we (and third parties we work with) may use cookies and similar technologies necessary for the adequate functioning of the website and to analyze website traffic in order to improve our website and services.

How long do we store your personal data?
We do not store your personal data longer than legally permitted, legally obliged and/or necessary for the purposes for which those data are processed.

Protection of your personal data
We have taken appropriate security measures to prevent your personal data against loss and misuse or unauthorized access.

Your rights
When we process your personal data, you have the right to access, rectification, and erasure of your personal data, and the right to restrict the processing thereof, subject to certain conditions. In addition, you have the right to object to the processing of your personal data and the right to have your personal data transferred. You can send an e-mail to these ends with your name and contact information to [email protected]. In your request, please specify as much as possible which personal data you refer to. In general, we will respond within four weeks to a request for inspection or correction. In case of a deletion request we will delete the personal data as soon as possible, unless and to the extent that the law requires us to keep the personal data or if there are other compelling reasons to oppose removal. After the execution of a deletion request we will send you a message of confirmation. If the personal data is (partially) not deleted, we will send you a message in which we explain why your request could not (fully) be met. If we cannot identify which personal data are meant by a request for inspection, correction or deletion, we may ask you to specify your request in more detail. We suspend the execution of the request until you have provided us with such detailed specification.

If you have given us permission to process your personal data, you can revoke this consent at any time. Revoking your consent does not affect the lawfulness of the processing carried out on the basis of the consent provided before the revocation. Finally, you have the right to submit a complaint to your national Data Protection Authority. In the Netherlands: Autoriteit Persoonsgegevens by visiting

Modification of this privacy statement
We reserve the right to modify this privacy statement. We therefore recommend you to regularly check our website for the latest version.

For questions about our privacy statement or the abovementioned rights, please do not hesitate to contact us. You can contact us by sending an e-mail to [email protected].